DELIVERY
Shipping costs are calculated based on the weight of your order. These costs may vary significantly. To view the shipping costs, add the items to your shopping cart and log in.
Free shipping on orders over €150. This does not apply to all countries and excludes cargo bikes and trailers for disabled individuals.
KidsCab ships most products via DPD. Once your order has been shipped, you will receive a confirmation email.
If you are not at home
Orders with a delivery address in Belgium:
If you are not at home, your order will be presented two more times by DPD. If you are absent for all delivery attempts, you can schedule a new delivery appointment via DPD Belgium or by calling +32 (0)70/246 022.
Orders with a delivery address outside Belgium:
If you are not at home, your order will be presented two more times, with the option of scheduling a delivery appointment by phone if needed.
Delivery Countries
We deliver to the following countries. If your country is not listed, please contact our customer service at info@kidscab.be.
Within the European Union:
- Belgium
- Bulgaria
- Cyprus
- Denmark
- Germany
- Estonia
- Finland
- France
- Greece
- Hungary
- Ireland
- Italy
- Croatia
- Latvia
- Lithuania
- Luxembourg
- Netherlands
- Austria
- Poland
- Portugal
- Romania
- Slovenia
- Slovakia
- Spain
- Czech Republic
- Sweden
Outside the European Union (export countries with customs fees):
- Andorra
- Bosnia and Herzegovina
- Montenegro
- Norway
- Serbia
- United Kingdom
- Switzerland
RETURNS
You can return purchased products within 14 days of receipt. To do so, you must first submit a return request via our website.
If you have not created an account, you can also return items with a copy of your order confirmation or an email received from KidsCab. Please ensure that the products are well packed and returned in their original packaging to the following address:
KidsCab BVBA
Regenbooglaan 21
3510 Kermt
Belgium
The customer is responsible for the return shipment and its associated costs. Once the products have been received, the refund will be processed within 14 days to the original payment method used.
Returning Cargo Bikes
You have the right to cancel your purchase within 14 days without providing a reason.
During the withdrawal period, you must handle the product and its packaging with care. The product may only be unpacked or used as necessary to establish its nature, characteristics, and functionality, similar to how you would inspect it in a physical store.
Specific Conditions:
- (Electric) Cargo Bikes:
- If returned after 5 to 50 km of use: 25% deduction from the purchase price.
- If returned after more than 50 km of use: 50% deduction from the purchase price.
- Returns within Belgium: Belgian customers may request KidsCab transport.
- International returns: International customers must arrange their own return shipment and are responsible for packaging and any damage.
- Payment by credit card: 2.5% deduction for credit card fees.
- Damaged bike upon return: 25% deduction from the purchase price.
- Refund via cash on delivery: €14.95 deduction for cash-on-delivery processing fees.
Exercising the Right of Withdrawal
To exercise your right of withdrawal, you must inform us by email of your decision to cancel the purchase. To meet the withdrawal deadline, you must send your notification before the 14-day period has expired.
The refund will be processed within 14 days of receiving the returned product, using the same payment method as the original purchase.